Privacy Policy for Mia Luna Services LLC

Effective Date: 02/28/2013

At Mia Luna Services LLC ("we," "our," or "us"), we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines the information we collect, how we use it, and the steps we take to safeguard your personal data when you visit our website, www.mialunaservices.com (the "Site"). By using our Site and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide to us directly, as well as data automatically collected through your use of our Site.

a) Personal Information

When you use our Site, complete forms, or interact with us, you may provide us with personal information, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing and payment information

  • Business or organization details

  • Other details necessary for service provision (e.g., employee information for drug testing)

b) Automatically Collected Information

When you visit our Site, we may automatically collect information such as:

  • IP Address: To analyze website usage and improve our services.

  • Browser Type: To ensure compatibility and enhance your experience.

  • Device Information: To optimize our site for different devices.

  • Cookies and Tracking Technologies: To analyze user behavior and improve the functionality of our Site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide Services: To fulfill requests for drug testing, screening, and other services.

  • To Communicate: To respond to inquiries, provide support, or notify you about updates or changes to our services.

  • To Process Payments: To facilitate billing and payment for services rendered.

  • To Improve Our Site and Services: To enhance user experience, troubleshoot issues, and analyze usage patterns.

  • For Legal and Compliance Purposes: To comply with applicable laws and regulations, including those relating to DOT drug testing and other industry requirements.

3. How We Protect Your Information

We employ a variety of security measures to protect your personal information, including:

  • Encryption: We use SSL encryption to protect sensitive data during transmission.

  • Access Controls: Only authorized personnel have access to your personal information.

  • Data Storage: We store your information in secure servers and ensure it is protected from unauthorized access or disclosure.

While we take reasonable measures to protect your data, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party vendors and service providers who assist us in operating our business, processing payments, and providing services (e.g., laboratory services, drug testing).

  • Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes (e.g., subpoenas), or to protect our rights, property, and safety or that of our customers.

  • DOT Compliance: As part of our drug testing services, we may be required to share your test results with employers, government agencies, or other entities as mandated by the Department of Transportation (DOT) and other regulatory bodies.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve user experience and gather analytics on Site usage. Cookies are small files that are stored on your device and help us remember preferences, provide personalized content, and analyze how visitors interact with our Site. You can control the use of cookies through your browser settings.

6. Your Rights and Choices

As a user of our Site, you have certain rights regarding your personal data:

  • Access and Update Your Information: You may request access to the personal information we have about you and request updates or corrections if necessary.

  • Opt-out of Communications: You can opt out of receiving promotional or marketing emails by following the unsubscribe instructions in our communications or contacting us directly.

  • Request Deletion: In some cases, you may request that we delete your personal information, subject to applicable legal or contractual obligations.

7. Third-Party Links

Our Site may contain links to external websites operated by third parties. We are not responsible for the content or privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child under 18, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or the features of our Site. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Mia Luna Services LLC
205 Van Buren Street, Suite 120. Herndon VA 20170
(703) 459-0040
info@mialunaservices.com
www.mialunaservices.com